Items that do not fit can be returned within 14 days upon receiving your goods.
However, the right to return or exchange applies only to unworn, unwashed and in perfect condition items, which the labels have not been removed from. Items must be in the original package. The original package can't be damaged in any way.
Return of the items must be done with the same transport company as you used to order the goods. If you used DHL Express you must also send back the goods with DHL Express.
If you would like to return an item or items, please send us an email at email@example.com with the following info:
- your First and Last name
- your Order Number
- Item code (4 letters - and number code) you wish to return (which is marked on the invoice and label)
After informing us about your return enquiry, make sure to send the items out to the address listed below within 14 days:
Online Sport OÜ, Voore 20, Lähtse küla, Kiili vald, Harjumaa, 75416, Estonia, Phone +372 513 7378
Note: the Purchaser shall cover the costs related to returning the Goods to the Seller. Once we have received your returned items and they meet the requirements for returned goods, the amount you paid for the product will be transferred back to you through the payment method you used in checkout. Is case of returning items the transport cost will not be refunded. In case you ordered lots of items and got free shipping we also take into consideration the leftover sum in case of returning items. By doing refund we might also keep the sum of transport if the leftover sum is not enough to get free shipping.
It is also possible to return products or exchange them at our stock-office at Online Sport OÜ, Läike tee 1, Peetri, 75312 by informing us ahead of time by phone +372 513 7378 or by email firstname.lastname@example.org.
The Goods returned shall be unused, undamaged and in their original packaging. If the returned Goods do not meet the aforementioned requirements, the Purchaser has no right to withdraw from the Contract, and the Seller is not obliged to return the amount paid for the respective Goods to the Purchaser. Some Goods can not be changed or returned - when the Goods were specially designed or specially made for the Purchaser (racket specially stringed with the tension named by the Purchaser, shirt with the Purchasers initials printed on the shirt, etc.)